Privacy policy

Who we are

AccessAble Home Modifications (AccessAble) is a Perth-based building company specialising in home accessibility modifications. Our office is at 3 Williams Rd, Melville WA 6156. You can reach us by phone on 1300 702 287 or by email at info@accessablehomes.com.au.

This policy describes how we collect, hold, use and disclose your personal information, and how you can ask us to correct or delete it. It applies to personal information collected through this website and through any direct contact with us by phone or email.

What information we collect

When you submit an enquiry through this website, we collect the information you provide in the form:

• Your name
• Your phone number
• Your email address (if provided)
• Your suburb (if provided)
• What you need help with, and any details you share in the message field

If you contact us directly by phone or email, we may record the information you share during that conversation in order to follow up with you.

We also collect basic technical information when you visit this website - your IP address, browser type, and the pages you visit - through standard web server logs. This information is not linked to any personal identity and is used only to maintain the technical operation of the site.

Why we collect it

We collect your personal information for one purpose: to respond to your enquiry about home modification work.

Specifically, we use it to call or email you back, to discuss your home and what you need, to arrange a site visit if that is the right next step, and to provide you with a written scope and quote. We do not use it for any other purpose.

We do not sell or share your information

We do not sell, rent or share your personal information with any third party for marketing or commercial purposes. Full stop.

We may share your information with a service provider who helps us operate this website (for example, our hosting provider or email delivery service), but only where they are bound by confidentiality obligations and may not use the information for any other purpose.

We may be required to disclose information where the law requires it - for example, in response to a court order or a request from a regulatory authority. We would not do so otherwise.

How long we keep it

We keep enquiry information for as long as is necessary to respond to your enquiry and, where you become a client, to maintain records relevant to the work we carried out. For non-clients, we do not retain enquiry information beyond twelve months.

Your rights

Under the Australian Privacy Principles (APPs), which form Schedule 1 of the Privacy Act 1988 (Cth), you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct any information that is inaccurate or out of date
• Ask us to delete your personal information, subject to any legal obligation we have to retain it
• Make a complaint if you believe we have not handled your personal information in accordance with the APPs

To exercise any of these rights, contact us by email at info@accessablehomes.com.au or by phone on 1300 702 287. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles and you are not satisfied with our response to a complaint you have raised with us directly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us about this policy

If you have any questions about this privacy policy or how we handle your personal information, please contact us: