How we work in Perth: four steps, no waiting list in between

Send us a quote request or call us, whichever suits. You tell us about your home - which room is causing problems, what is getting harder to do, whether you are thinking about one change or a bigger overhaul. We ask about doorway widths, floor types, how the plumbing sits, and whether there are steps to navigate.

From that you will know what is involved in the change you are describing, what range of cost to expect, and whether a site visit makes sense. There is nothing to sign and no obligation at this stage. If we are not the right fit, we will say so and point you somewhere more useful.

A site visit usually takes between one and two hours, depending on how much of the home we are looking at. We check wall construction so we know what the grab rails are going into, find the floor levels to understand what a level shower entry actually requires, and look at the plumbing positions to see whether the drainage can stay where it is or needs to move.

We measure everything that matters - doorway clearances, turning circles, approach distances for ramps. We look at what is behind the existing fixtures, because the condition of the substrate behind a shower wall is one of the things that moves a job from straightforward to complicated.

After the visit you receive a written scope with a fixed price. Not an estimate or a range - a fixed price for the job as specified. If something we find on site means we would need to change the scope, we talk to you about it before we write the quote, not after you have signed it.

When work begins, you will have a start date and an end date in writing. We do not start jobs we cannot finish, and we do not move clients to the back of the queue because a more convenient job has come in.

Our own team carries out the work. We do not subcontract the waterproofing to one person and the tiling to another. The team that designed the job is the team doing it, which means they already know where the complications are and how they are supposed to be handled.

We plan the sequence so the rest of the house stays liveable throughout. On a bathroom modification that means you keep a working toilet and a way to wash at every stage of the job. If there is a day when that is not possible - which is rare - we flag it in advance and help you plan around it. We also do a proper tidy-up at the end of each day, because we are working in someone's home, not on a building site.

Before we leave, we walk through the whole job with you. We show you how everything works - where the drain is, how the fold-down seat locks, how the tapware operates, how to clean the different surfaces. If anything is not quite right we fix it then, not later.

We do a proper clean of the work area. Grout haze off the tiles, tools and materials out, the dust that gets into the hallway during a bathroom job - all of it gone before we shake hands.

You receive any warranty documentation and care notes in writing. If something does come up in the weeks after we finish - a grout line that needs touching up, a rail that needs adjustment - you call us and we come back. That is part of the job.